FAQs

We craft each pendant with love, care, and attention—just for you! Every piece is bespoke and unique, engraved with the lyrics or words of your choice, making it truly one-of-a-kind. This customization takes time, so the production process usually takes about 10-12 days.

Once your pendant is ready, shipping typically takes between 6-10 days, depending on where you are. For international orders, shipping times can vary due to customs, but we’ll keep you updated throughout the process. Thanks so much for your patience as we create your custom pendant!

Yes, we proudly ship to most countries around the world! If you’re unsure whether we can deliver to your location, feel free to reach out to us at [email protected], and we’ll be happy to assist.

Please keep in mind that international shipping times can vary depending on customs and any potential shipment hold-ups, which are unfortunately out of our control. If you’re curious about shipping times or have any concerns, don’t hesitate to contact us—we’re here to help!

Because each pendant is made just for you, we’re unable to accept exchanges or returns if a mistake was made during customization. However, if you realize there’s an issue, please contact us immediately! If engraving hasn’t started yet, we’ll do our best to help amend the order.

In the unlikely event that you receive a faulty pendant, we gladly accept returns and will make sure it’s replaced for you. 

Please keep in mind that international shipping times can vary depending on customs and any potential shipment hold-ups, which are unfortunately out of our control. If you’re curious about shipping times or have any concerns, don’t hesitate to contact us—we’re here to help!

You can personalize the front of your pendant with a song name at the top and names, a couple’s name, or a special date underneath.

Of course, you can also engrave whatever else is meaningful to you, as long as it fits. On the back, we can accommodate most song lyrics with precision and care. If your song has particularly long lyrics, we’ll reach out to make adjustments.

If you have any specific requests or needs, feel free to get in touch with us, and we’ll do our best to assist.

We provide shipping guidelines during checkout and also in this FAQ for your convenience. If you haven’t received your tracking information after 14 days.

Feel free to reach out to us through the contact form on our website or email us at [email protected], and we’ll be happy to provide an update or your tracking number.

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Our pendants are proudly water-resistant and sweat-proof, designed to be durable and built to last. However, we still recommend handling them with care to keep them looking their best.

To maintain your pendant’s shine and condition, avoid exposure to harsh chemicals, and clean it gently with a soft cloth when needed. While they are tough enough for daily wear, a little extra care will ensure your custom piece lasts a lifetime.

Crafting your unique pendant takes time. While we do our best to get your piece to you as quickly as possible, the fine details in the engraving process require care and attention.

Please order with this in mind, as we want to ensure your pendant is perfect!

 

Because each pendant is custom-made just for you, we cannot accept returns unless there’s a manufacturing defect or a mistake made on our end.

If something isn’t right, please let us know within 14 days, and we’ll take care of it! Customers are responsible for return shipping costs, but we’re here to help make things right.

Once your order has been shipped, you’ll receive a tracking number via email. If you haven’t received tracking information after 14 days, feel free to reach out to us through the contact form on our website or email us at [email protected], and we’ll be happy to assist!

Absolutely! Our custom pendants make for the perfect, heartfelt gift. Whether you’re celebrating a special moment or reconnecting with someone you love, the personal touch of engraving makes it truly one-of-a-kind. Here are just a few ideas:

  • Anniversaries: Gift your spouse a pendant with the song from your first dance or wedding day, rekindling those beautiful memories.
  • First Wedding Dance: Celebrate the magic of your wedding by engraving the lyrics to the song that played during your first dance.
  • Bridging Distance: For friends or family living far apart, keep each other close with a pendant engraved with the song that reminds you of home.
  • Bridesmaid Gifts: Thank your bridesmaids with a personalized pendant engraved with a song that will always remind them of your special day.
  • Friends Connected by a Song: Celebrate your bond with friends who share a special connection through music, by engraving the song that ties you all together.

Each pendant is packaged in a beautiful box with a special message engraved on the back, making it a perfect keepsake for any occasion.

Whether you’re gifting for anniversaries, weddings, reunions, or milestones, we have something meaningful for everyone.

Send us an email at [email protected] and we will get right back to you.