Estimated delivery: 8th of January ~ 13th of January
Once we have received your order, we will do our best to ship it as soon as possible. The average creation and fulfillment time is 7-10 business days because we create our products one by one to ensure the highest possible quality.
When your item is sent, you will receive a shipping confirmation e-mail with a tracking number.
Shipping time is location dependent, but normally varies between 7-10 working days.
All pendants are custom engraved, so please be patient while we craft your personalized pendant.
How to Customize Your Pendant: A Step-by-Step Guide
Personalize the Front:
Main Title Area: This is where you can add the song title that holds meaning to you or the name of someone special. For example, if it’s a gift for a loved one, you might add their name; or if it’s a keepsake, you can engrave the title of a song that connects you both.
Add a Subtitle:
Song Name or Date: If you didn't enter the song title in the main section, you can add it here as a subtitle. Alternatively, you can personalize it with a significant date, such as the giftee’s birthday, a wedding date, or an anniversary.
Customize the Back:
Engraving Area: Here, you can add the full lyrics of a song that holds special meaning. Simply search for your chosen song's lyrics, copy them, and paste them here. You’re not limited to just song lyrics—add anything with significant meaning, like wedding vows, a meaningful quote, or a heartfelt poem.
Your customized pendant will reflect all the special memories that matter most to you or your loved one.
Return Period: Customers may return items within a specific time frame, such as 30 days, from the delivery date.
Condition of Item: Items must be unused, in original condition, and in their original packaging.
Custom Producs: Since Jesus at Heart offers custom-engraved pendants, personalized items may only be eligible for return if they are damaged, defective, or incorrect.
Proof of Purchase: A receipt or order number would be required for processing the return.
Refund Method: Refunds could be offered to the original payment method or as store credit.
Exchanges: An exchange may be granted if a client receives the incorrect product.
